Step 1

In Apple Mail go to Mail > Add Account.


Step 2

Select Other Mail Account, then click Continue.


Step 3

Enter the following information:

  1. Name: This is the name that will appear to recipients, it can be whatever you want; however, generally, it is your name or your business name.
  2. Email Address: The email address you are setting up.
  3. Password: The password you use for this account. If you are unsure what your password is, contact us to get a new one.
  • If you do not have this information please give us a call on 1300 809 424.
  • If the information does not work, double check all the fields have the correct spelling. Retype your password to be safe.

  1. Click Sign In, this will most likely fail and take you to step 4 for additional information.


Step 4

Enter the following information, some fields may already be filled out:

  1. Email Address: The email address you are setting up.
  2. User Name: Your email address is also your username.
  3. Password: The password you use for this account. If you are unsure what your password is, contact us to get a new one.
  4. Account Type: Set this to IMAP. If you use POP3 we may not be able to help if an issue occurs.
  5. Incoming Mail Server and Outgoing Mail Server:
  • If you do not have this information please give us a call on 1300 809 424.
  • If the information does not work, double check all the fields have the correct spelling. Retype your password to be safe.

  1. Click Sign In.


Step 5

Make sure only Mail is selected as our mail servers are only set up to store emails, then click Done.


Not working?

Try restarting Mac Mail and/or your computer.


If it is still not working please create a ticket via the helpdesk, click here: Submit a ticket