Step 1

When you open Mail you will see one of two screens, a first time using screen or the default view.


On the first time screen click "Add account" then go to step 2.



For the default view first click "Accounts" then click "Add account".



Step 2

Click "Advanced setup".

Step 3

Select "Internet email".

Step 4

Fill in the email account setting, see below for information about each field.


  1. Email address: 
    • The email address you are setting up.
  2. Username:
    • Your email address is also your username.
  3. Password:
    • The password you use for this account. If you are unsure what your password is, contact us to get a new one.
  4. Account name:
    • This is the name that the account will show as in you Microsoft 10 Mail App, we recommend the email address as this is a good way to identify the account; however, it can be anything you want.
  5. Send your messages using this name:
    • This is the name that will appear to recipients, it can be whatever you want; however, generally, it is your name or your business name.
  6. Incoming email server:
    • Please check the email you received from MyWork to identify the Incoming email server and enter it in this field. Note: the servers will be either:
      • mail4.mywork.com.au
      • mail5.mywork.com.au
  7. Account type:
    • Set this to IMAP4. If you use POP3 we may not be able to help if an issue occurs.
  8. Outgoing (SMTP) email server:
    • Same as Incoming email server
  9. Additional Setting
    1. Outgoing server requires authentication (required).
    2. Use the same user name and password for sending email (required).
    3. Require SSL for incoming email (optional but recommended).
    4. Require SSL for outgoing email (optional but recommended).
  10. Click Sign in when you are happy with your settings.


Step 5

If everything was set correctly you should see the following screen. 


Otherwise double check your settings and make sure your password is correct.


If you do not have this information, or it is still not working please create a ticket via the helpdesk: MyWork Support